SHIPPING & RETURNS

Shipping

Australia Wide Delivery

$10 Standard Shipping

(FREE shipping for all orders over $100)

$15 Express Shipping

(FREE shipping for orders all over $150

New Zealand Wide Delivery

Shipping based on weight and calculated at checkout

Once your order is processed, you will receive an email with a tracking number and information on how to track your purchase.

Return & Exchange Policy

At Jaclyn and Matisse your satisfaction is our greatest priority.  All orders are inspected for quality before shipping.  However, in the unlikely event that your order is faulty or damaged in transit, we are here to help!  Please contact us at hello@jaclynandmatisse.com.au with the details of your inquiry and we will get back to you as soon as possible.

Unfortunately we do not offer change of mind returns or exchanges.

FAQ

How long will my order take to despatch?

Orders will be despatched within 1 - 2 business days from order confirmation.

During holiday periods (e.g Christmas or New Years) our turnaround times may increase.  Please take this into consideration when ordering for a specific occasion. 

What happens if the incorrect address is provided?

In the event that the shipping address has been entered incorrectly at checkout, please contact us immediately at hello@jaclynandmatisse.com.au and advise us of the correct address. We are only able to make this change before the order has been despatched.

Jaclyn and Matisse take no responsibility for any order which has been sent out to the incorrect address or lost due to an incorrect address.

In the instance the item is returned to us, we will contact you for the correct address to resend.  Additional shipping costs will apply.